Few vendors do a true setup before shipping and zZounds and AMS who ship from the same warehouses are not one of them. I have ordered from both but I'm also prepared to do a setup when the instrument arrives.just an update, i had to take in to get adjusted...the high e was dead on the 1st fret. the diagnosis as a bent neck. only cost 50 bucks for adjustments...but at least i can do a d minor chord now. i guess i should have verified the vendor did a pre set up. oh well, no biggie